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Shipping Information

Shipping Info
We offer a wide range of shipping options to meet your order needs. Orders that are received by 7:00PM CST are normally shipped the next business day. Certain memory products may need to be shipped directly from our factory in Taiwan. We ship through USPS or UPS only.

Free Shipping
Free shipping is within continental US only.

Order Processing and Tracking
You can track your orders by logging into your account from the My Account link on the homepage.
We process orders quickly. Once your order is on the shipping dock, we cannot stop it from being shipped or make any changes. Please email us at support@hcpus.com
if you are interested in changing your order. We will attempt to change your order if it has not reached our shipping dock but cannot promise that we will ultimately fulfill your request.

Returns                                                                                                              

We do not accept returns for non-defective items. Warranties are processed as per warrnty policies in the "Warranty and RMA" section for defective units only.  

International Orders
Some items cannnot be shipped outside the United States. All international customers are kindly requested to call our customer service department to find if your order ships outside the US. 

We report ALL fraudulent and suspected fraudulent transactions to the local consulate office of the United States of America along with proper authorities in your own country for their investigation. We take fraud seriously and verify information for your protection and ours. Any suspected fraud using a credit card will be reported to the proper credit card companies and local bank.

Billing & Payment Options
We offer several convenient ways for you to pay for your merchandise. All prices listed on our web site are in US Dollars (USD).
We accept Visa, Master Card and Discover. You may also pay using Paypal. These are the two modes of payment for online orders.

International Order Restrictions & Waiver
For most of our International orders, our customers have no problems ordering with us. We provide these restrictions and waiver so you know what to expect if a problem is to arise.

1) We cannot be responsible for any tariffs, customs restrictions, or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions. The customer is responsible for any duties or taxes that may apply. If you are purchasing as a Gift, you MUST mention that in the GIFT MESSAGE field of the order form so we can mark "GIFT" on the customs form. This DOES NOT mean you can avoid customs/duty charges. Each country is different and some charge for gift packages while others do not.
2) We ship all international orders without the invoice and packing slip.
3) Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is the customer's responsibility to check with their Customs office to see if their country permits the shipment of our products to their country.
4) All orders shipped outside the United States are subject to a 3% order processing fee listed as a "tax" on the final bill. This processing fee may be waived for larger orders over US$500 and prior arrangements must be made beforehand. If you have questions about this, please contact us. This processing fee is not refunded if you return your order to us.
5) If for any reason the package is seized by Customs Officials, or not claimed or delivered, we will not issue a refund unless all products are returned to us in their original condition. If the order is returned to us for ANY reason, the customer is still responsible for any shipping charges. Returns are subject to a 15% restocking fee. If your package is returned, we will contact you to determine how you want to handle it.
6) The customer pays set shipping charges based on the country of destination, excessive item fee and weight of the package. If you select the wrong shipping option on the order form, fortheroad.hcpus.com
has the right to change the shipping option to reflect the correct amount added onto the total order or initiate a separate transaction charging the difference. 99% of international orders will not exceed the shipping charges listed above. A bulk of the shipping charge is due to manual processing of the order and filling out the appropriate documentation.
7) All our International Orders are shipped un-Insured and are at risk of being lost. If you want your order shipped to you using an Insured Delivery Carrier, such as UPS, DHL, Federal Express or Airborne Express, you need to notify us in the "comments" box. Be sure to list your account number and any additional information, such as a VAT number, customs broker, item codes, etc. A $10 processing fee will apply if we ship using this method and listed as part of the shipping charge on your invoice.
8) We have no way of tracking your package once it leaves the United States. Your local post office might be able to track the order after it clears customs, however we have no way of knowing that and you should contact your local post office for tracking information. Additionally, you should be aware that sometimes your package is not delivered directly to your door. You may need to pick up the package from your local post office. Please be on the lookout for postcards left by your local postal carrier to pick up the package from the post office.
9) By placing an order with fortheroad.hcpus.com
you waive all rights to recourse with your credit card company if your order does not arrive. We recommend waiting at least 3 weeks from your order date before contacting us to start investigating. Some countries have very slow postal systems and this extra time is required.
10) We will not ship to any PO Boxes both Domestic and International.

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